Shipping policy

Order Processing

Orders are processed within 1–3 business days. Once your order has entered processing, you will receive a confirmation email.

Orders may be canceled within 24 hours of purchase. After this period, orders cannot be modified or canceled.

 

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Delivery Time

Delivery times vary depending on product availability and destination. Most orders arrive within 3–5 weeks.

Please note that delivery timelines are estimates and may vary due to carrier schedules or external factors outside of our control.

 

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Shipping & Packaging

All lighting fixtures are carefully packaged to help ensure safe delivery.

Tracking information will be provided once your order has shipped.

 

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Large & Oversized Items

Due to the size and weight of certain fixtures, some deliveries may require scheduled service or additional coordination.

Please ensure that the shipping address provided is accurate. Velora is not responsible for delays or additional fees resulting from incorrect shipping information.

 

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Damaged Shipments

If your order arrives damaged, you must notify us within 48 hours from the time of delivery. Please refer to our Return & Refund Policy for full details on submitting a claim.